Step 3: Did any of these troubleshooting tips help?
Pulse Not Working
Step 1: Pulse Not Working
Step 2: Did this troubleshooting tip help?
Changing High/Low Setting
Step 1: Changing High/Low Setting
When you turn your light on does is go to the high setting on first click?
Watch the video below to see how to switch your light to turn on to the Low on first click.
Note: You should use the Pro Gen II Low setting for all acupoint work and for most light work. See Pro Gen II Foundations Course for more information.
Step 4: Did this troubleshooting tip help?
Batteries Not Charging
Step 1: Testing Charger and Batteries & Cleaning
Note: Rechargeable batteries do have a life of about 100 charges. If you believe your batteries have been charge this many times or your have had your batteries for over a year then it is time to replace the batteries. You can purchase new Pro Gen II BatteriesHERE
Step 2: Did any of these troubleshooting tips help?