Warranty Registration for All Devices
& Troubleshooting Tips
Hand-Held Devices Warranty: Lifetime
Pain-Free Pad System Warranty: 1 year on the light pad & 2 years on the controller
Register Your Device Here:
Click below for Troubleshooting Tips:
Hand-Held Device Troubleshooting Tips:
Light Flickering or Turning Off?
It might be time to replace your batteries. Both the standard and the pro light can run approximately 20 continuous hours on new batteries. NOTE: The pro light takes 2 AA batteries and the standard light takes one camera 123 battery. Rechargeable batteries are available here:
Replaced the Batteries and your Light Still won’t Turn on?
Make sure you installed your batteries properly. Both lights require the batteries to be positive side up. This is the opposite of all other lights. Make sure your batteries are new, test the batteries if possible or check the date on the batteries. NOTE: We recommend using rechargeable batteries (buy rechargeable batteries here) as they last longer and reduce the risk of damage to the light. If you are going to use regular lithium batteries, only use brand name standard batteries in your lights (i.e. Duracell) as generic batteries can be too short to make a connection. Take the batteries out and wipe down the inside of the battery compartment with a clean dry cloth or a cotton swab. This will get rid of the excess moisture and dirt that causes misconnections. NOTE: Do not store your light with the batteries in it for an extended period of time.
If after trying all these tips you are still having issues with your device then follow the steps below to begin your warranty claim.
Did these suggestions fix your issue?
Selecting "NO" will take you to the warranty request form.
Pain-Free Pad Troubleshooting Tips:
How Long Does It Take The Battery to Charge
Unit Will Not Turn On
Pad Lights Flicker
Indicator Light Not Turning Green
Unit Turns Off Right After I Turn On
Plug is Falling Out
Did these suggestions fix your issue?
Selecting "NO" will take you to the warranty request form.
Please allow up to 6 weeks for processing.
Photonic Health, LLC is not responsible for any items shipped by the consumer that are lost/stolen/damaged in transit.