Device Troubleshooting Banner

Are you having issues with your Photonic Health device?

Step 1: Select Your Device

All warranty issues must start here and complete the troubleshooting on the following page.

You will be prompted at the end of the troubleshooting to see if any of the troubleshooting tips solved your issue. If they have not been fixed with troubleshooting then you will be directed to the warranty claim form.

You MUST fill out a warranty claim form on the website to begin any warranty claim.

Any warranties sent in without the warranty claim form will be sent back to the client without being repaired and will need to be sent back in at the clients cost after a warranty claim form is filled out.

If you have any questions about the Photonic Health Warranty process you can contact us at Warranty@PhotonicHealth.com*.

*All warranty communications must be done via the warranty form or email please do not call the office phone number for warranty assistance.