Step 2: Select the issue you are having with your Pain-Free Pad System.
Watch troubleshooting videos and try troubleshooting tips.
If there was a direct injury cause by the Pain-Free Pad System contact us immediately at:
855-436-7082 or Info@PhotonicHealth.com
Unit Not Turning On
Pad has Flickering/Lights Out
Only Some Colors Working
Professional- Small Pads Working But Large Pad Not Working
Unit Not Turning On
Step 1: Checking the Charger
Step 2: Checking the Battery
Step 3: Resetting the Controller
Standard Pain-Free Pad (Manual Reset)
Professional Pain-Free Pad (Button Reset)
Note: If the button reset does not work on your Professional Pain-Free Pad System try doing the manual reset for the Standard Pad (see video above.)
Step 4: Did any of these troubleshooting tips help?
Pad has Flickering/Lights Out
Only Some Colors Working
Professional- Small Pads Working But Large Pad Not Working